Privacy Policy

1 Overview & Scope

Synkro-ai Technologies Pvt. Ltd. ("Synkro-ai", "we", "our", or "us") provides enterprise-grade Odoo ERP Implementation, Customization, API Integration, Migration, Cloud Support, and Custom Web & Mobile software solutions.

This Privacy Policy describes how we collect, process, store, and safeguard personal and business data obtained through our website, client portals, consultation forms, and professional software engineering engagements.

2 Information We Collect

We collect information directly provided by enterprise clients and website visitors through multiple touchpoints:

• Contact & Consultation Data: Full Name, Corporate Email Address, Phone/WhatsApp Number, Company Name, Job Title, and Project Requirements.
• Technical ERP Data: When engaged in ERP implementation or migration, we process system configuration requirements, module logs, and schema requirements under strict sandbox environments.
• Automated Device & Usage Data: IP address, browser type, operating system, page response latency, and navigation metrics collected for website performance optimization.

3 How We Use Your Information

The information we collect is utilized strictly for professional business purposes:

• To schedule technical demos, prepare feasibility assessments, and deliver tailored ERP proposals.
• To design, engineer, and deploy bespoke Odoo modules, web portals, and mobile applications.
• To provide 24/7 proactive SLA server monitoring, software updates, and technical troubleshooting.
• To comply with regulatory audit standards and legal enterprise obligations.

4 ERP Data Security & Non-Disclosure (NDA)

Enterprise data confidentiality is fundamental to our service delivery. Synkro-ai implements defense-in-depth security architectures:

• End-to-End Encryption: All data transmissions are protected using TLS 1.3 encryption, and data-at-rest is encrypted with AES-256 standards.
• Strict Access Governance: Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) ensure only certified team members assigned to your project can access staging environments.
• Secure Staging & Migration: Database upgrades and migrations are conducted in isolated virtual private clouds with automated sanitization protocols.

5 Cookies & Analytics

Our website utilizes necessary session cookies to remember theme preferences (Light / Dark mode) and aggregated anonymous analytics to improve navigation speeds. You can configure your browser to decline non-essential cookies at any time.

6 Data Retention & Your Rights (GDPR / CCPA)

Under global privacy frameworks including GDPR and CCPA, you retain full ownership of your data:

• Right of Access: Request a complete export of all personal contact records retained in our database.
• Right to Rectification: Request prompt correction of outdated or inaccurate contact credentials.
• Right to Erasure ("Right to be Forgotten"): Request full deletion of your contact profile and demo inquiry logs upon conclusion of service.

7 Contact Our Data Privacy Officer

For privacy inquiries, data subject access requests, or NDA coordination, contact our legal and privacy compliance team: